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If you have any questions or are experiencing any issues with CareLINK or CareTEAM, please see the information below:
Frequently Asked Questions
I'm a patient, how do I install CareLINK?
Click Here to watch a short video that will walk you through step-by-step instructions to get set up. Use the password in your email to access this video.
How do I reset my password?
To reset your password, open the CareLINK application and touch "Forgot Password?" Enter your username or email in the pop up, and follow the instructions to reset your password.
I am having trouble logging into CareLINK. What should I do?
If you have already identified that this is not a password-related issue, this is most likely WiFi-related. In your phone's Settings section, find WiFi and turn it off. If you are still having problems, contact support.
How do I change my alerting schemes?
The alerting schemes and intervals are fully customizable to your practice. Let us know if you would like to change anything.
Still haven't answered your question?
Please fill out the form below and will get back to you as soon as possible. You can also reach our Support Center at (312) 763-5588 or at firstname.lastname@example.org.